Return & Refund Policy

Thank you for purchasing our fine jewelry. By placing an order, you acknowledge and agree to this Return & Refund Policy. This policy applies to all gemstone, diamond and gold jewelry items sold on our website.

1. Claim Time‑frame

All return, exchange or quality‑related claims must be submitted to our support team within 7 calendar days upon receipt of your parcel, together with photos, videos and tracking evidence. Claims submitted after this period will not be accepted. All decisions are subject to our verification.

2. Eligible for Return / Refund

1. Manufacturing defects including loose setting, metal damage and craftsmanship faults.
2. Wrong or missing items where delivered goods differ materially from your ordered style or material.
3. New‑item damage caused during transit, with parcel refused upon delivery or full supporting evidence provided promptly

3. Non‑returnable Conditions (Important)

1. Natural gemstone inclusions, fissures, color zoning and mineral traces are inherent natural features and not treated as defects. These cannot be grounds for return.
2. Minor color variation from lighting or screen display, and slight manual‑measurement tolerances do not qualify for return.
3. Custom‑made, resized, engraved and re‑set items are non‑returnable and non‑refundable.
4. Items showing signs of wear, scratches, oxidation, impact damage or self‑modification are not eligible for after‑sales service.
5. Damage caused by improper storage or late claim submission without valid proof.
6. Buyer’s personal preference, wrong size selection, subjective expectation gap or customs‑tax reasons do not entitle you to refuse delivery or request a no‑reason refund.

4. International Return Procedure

1. You must contact support in advance to obtain our official return address. Unauthorized returned parcels may be rejected without refund.
2. Buyer is responsible for all round‑trip international shipping fees, customs duties and clearance charges for approved returns.
3. Returned goods must be unused, with original gift box, certificate and full accessories. Refund will be denied if wear signs are found.

5. Refund Terms

1. Full refund: Issued to original payment method for wrong shipment, severe manufacturing defects or confirmed lost‑parcel insurance settlement.
2. Partial refund: Partial refund or replacement parts may be offered upon mutual agreement.
3. After approval, refunds are processed within 3‑10 business days. Actual arrival time depends on your payment provider.

6. Damaged & Lost Parcels

We ship high‑value insured jewelry via DHL, FedEx, UPS, TNT and cross‑border shipping lines.
Please refuse delivery if outer package is visibly damaged and contact us immediately. Damage reported after signature will void insurance coverage and cannot be compensated. For confirmed lost parcels, you may choose full refund or free reshipment.

7. General Provisions

We reserve the right of final interpretation of this policy. Revisions take effect once published on this page without individual notice.
Support Email: wgh999888@gmail.com