Get In Touch
Thank you for your support and trust! If you have any inquiries about products, orders, after-sales warranty, business cooperation or suggestions, our professional team will reply to you as soon as possible. We are committed to providing premium and considerate jewelry services for every customer.
Contact Information
- Official Email：wgh999888@gmail.com(24-hour reply available)
- Business Hours：Monday – Friday 09:00–18:00 (Excluding statutory holidays)
Service Scope
- Product Inquiry：material introduction, diamond parameters, size selection, wearing effect, matching guide and new product consultation.
- Order Support：order placement, order checking, delivery progress, logistics tracking and receiving issues.
- After-sales Service：certificate verification, lifetime warranty, cleaning & maintenance, repair, refurbishment and return & exchange application.
- Custom Service：engraving, size adjustment and private custom jewelry consultation.
- Business Cooperation：brand co-branding, wholesale, influencer marketing and channel cooperation negotiation.
Reply Instructions
1. All emails and messages will be replied within 24 working hours.
2. Messages received during holidays will be processed on the first working day after the holiday.
3. To improve efficiency, please attach your order number, product photos and detailed problem description when consulting.
Our Service Concept
We adhere to the principle of “quality first, service-oriented”. Focusing on high-end light luxury jewelry design and after-sales guarantee, we provide thoughtful and reliable full-process services from selection, wearing and maintenance to after-sales, allowing every piece of jewelry to accompany you for a long time.
