General Questions
1. Are your jewelry pieces solid gold?
Yes. All our fine jewelry is crafted from authentic 14K/18K solid gold or premium platinum. We do not sell plated, filled, or alloy jewelry. Our pieces are hypoallergenic, durable, and suitable for long-term daily wear.
2. Are your diamonds real?
We offer high-quality lab-grown diamonds. Lab-grown diamonds have identical physical, optical, and chemical properties as natural diamonds. They are real, brilliant, conflict-free, and more affordable with perfect clarity and cut.
3. Are your colored gemstones natural?
Most of our rubies, sapphires, and emeralds are natural genuine gemstones with stable, acceptable heat treatment, which is standard in fine jewelry industry. Each stone is carefully selected for excellent color, clarity, and luster.
Size & Fit Questions
1. How do I find my ring size?
We provide a detailed ring size guide on our website. You can measure your finger size using a local ring sizer or a simple string measurement method. If you are between sizes, we recommend choosing the larger size for comfort.
2.Can I adjust the necklace length?
Most of our necklaces come with adjustable chains, allowing you to freely adjust the length for different necklines and styling needs. Custom lengths are available upon request.
Shipping & Delivery
1.Do you ship worldwide?
Yes, we offer worldwide shipping to most countries and regions. All orders will be carefully packaged with premium gift boxes and professional protective packaging.
2. How long will my order take to arrive?
Standard shipping takes 10–15 business days. Express shipping options are available for faster delivery. Custom-made jewelry requires additional production time around 10–18 business days.
3.Will I receive a tracking number?
Yes. Once your order ships, you will receive an email with a unique tracking number and a link to track your package in real time.
Returns & Warranty
1.Do you accept returns or exchanges?
We accept returns and exchanges within 30 days of delivery. All items must be returned in original, unused condition with complete packaging. Custom engraved or personalized items are non-returnable.
2.Do your jewelry have warranty?
Yes, we provide long-term after-sales warranty for all fine jewelry pieces. We offer free repair and maintenance for non-artificial damage within the warranty period.
Custom & Engraving Service
1.Do you offer custom jewelry service?
Yes. We provide bespoke custom jewelry design, gemstone replacement, metal material upgrade, and personalized engraving services. You can contact us with your design ideas for a custom quote.
2.Can I engrave text on my jewelry?
Absolutely. We support custom engraving of names, initials, special dates, and short meaningful words on rings, pendants, and bracelets.
Jewelry Care & Safety
1.Will solid gold jewelry tarnish?
14K/18K solid gold is highly tarnish-resistant and will not fade easily like alloy jewelry. Proper daily care can keep your pieces sparkling for many years.
2.Can I wear the jewelry in the shower?
We recommend removing fine jewelry before showering, swimming, or exercising. Long-term contact with water, soap, sweat, and chemicals may gradually reduce the gemstone’s brightness and metal luster.
3. Is your jewelry hypoallergenic?
Yes. Our solid gold and platinum jewelry is nickel-free and lead-free, friendly to sensitive skin, and safe for daily long-term wear.
Payment & Order
1. What payment methods do you accept?
We accept PayPal, Stripe, credit cards, Apple Pay, and Google Pay, providing safe and encrypted global payment channels.
2. Is my payment information secure?
Yes. All transactions are fully encrypted and secure. We never store your private payment data.
