Have questions about our jewelry, diamonds, orders, or care? Find answers to some of the most common questions below.
Jewelry & Materials
What materials are your jewelry made from?
Our jewelry is crafted using carefully selected materials, including 18K/14K gold/Pt950, natural diamonds, lab-grown diamonds, and other high-quality gemstones. Please check each product page for detailed material and stone information.
Is your jewelry suitable for everyday wear?
Many of our designs are created with everyday wear in mind. However, we recommend removing jewelry before doing activities that may expose it to chemicals or excessive impact.
Does 18K gold tarnish?
18K gold is highly durable and resistant to tarnishing. However, regular exposure to perfumes, cosmetics, chemicals, and moisture can affect the appearance of jewelry over time. Proper care can help maintain its shine.
Diamonds & Gemstones
Are your diamonds natural or lab-grown?
We offer both natural diamonds and lab-grown diamonds. The diamond type is clearly stated on the individual product page so you can choose according to your preferences.
What does diamond carat mean?
Carat refers to the weight of a diamond, not its visual size. Two diamonds with the same carat weight may appear different in size depending on their cut, shape, and proportions.
What is diamond clarity?
Clarity refers to the presence of internal inclusions and external blemishes in a diamond. Higher clarity generally means fewer visible imperfections under magnification.
What is diamond color?
Diamond color refers to how colorless a diamond appears. For white diamonds, grading typically ranges from colorless to diamonds with more noticeable yellow or brown tones.
How should I choose a diamond?
When selecting a diamond, consider the four traditional factors: cut, color, clarity, and carat weight. Your budget, preferred shape, and personal style should also be considered.
Custom Jewelry
Do you offer custom jewelry?
Yes. We can work with you on selected custom jewelry projects, including personalized designs, gemstone choices, and specific sizing requirements.
How long does a custom order take?
Production time varies depending on the design, materials, stone availability, and level of customization. We will provide an estimated production timeline before your order is confirmed.
Can I request a different diamond shape or gemstone?
Depending on the design, alternative diamond shapes, sizes, or gemstones may be available. Please contact us with your preferred specifications.
Orders & Shipping
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation with tracking information.
How long does shipping take?
Shipping times vary depending on the destination and whether the item is in stock or made to order. Please refer to the shipping information provided at checkout or contact us for details.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. Orders that have already entered production or been shipped may not be eligible for changes or cancellation.
Jewelry Care
How should I clean my jewelry?
Use a soft, lint-free cloth to gently clean your jewelry. For regular maintenance, avoid harsh chemicals and abrasive cleaning products that may damage the metal or gemstones.
Can I wear my jewelry in the shower or swimming pool?
We recommend removing jewelry before showering, swimming, or using a hot tub. Chlorine, salt water, soap, and other chemicals may affect certain metals and gemstones.
How should I store my jewelry?
Store each piece separately in a soft jewelry pouch or box to prevent scratches and tangling. Keep jewelry in a cool, dry place away from direct sunlight and moisture.
Returns & Customer Service
What is your return policy?
Return eligibility depends on the product and order status. Please review our Return & Refund Policy for detailed information before sending an item back.
What if my jewelry arrives damaged?
Please contact our customer service team as soon as possible and provide photos of the item and packaging. We will review the situation and assist you with the next steps.
How can I contact you?
For questions about products, orders, customization, or after-sales service, please contact our customer service team through the contact information provided on our website.
Still Have Questions?
If you cannot find the answer you are looking for, feel free to contact us. Our team is happy to help you find the right piece and provide more information about our jewelry.
Your jewelry journey starts with the right questions—and ends with a piece you’ll love.
