1. Jewelry Certificate Instruction
All diamond and gemstone jewelry is delivered with official authoritative identification certificates. One piece, one certificate with unique code. All parameters are authentic and verifiable globally. Every item supports re-inspection to ensure authenticity and protect your shopping rights.
Certificate Rules
- Finished jewelry: Free official certificate, brand gift box, tag and warranty card will be delivered together.
- Basic minimalist styles: Equipped with brand quality inspection certificate. Official gem certificate is available upon free request.
- Custom orders (engraving, resizing): Matched exclusive finished product certificate.
Verification & Storage
All certificates support official QR code and number verification. Please keep the certificate properly. Lost certificates cannot be reissued, which is the essential voucher for after-sales warranty and maintenance.
2. Lifetime Warranty Policy
We provide lifetime craftsmanship warranty for all jewelry pieces, covering original craftsmanship and inlay problems for permanent wearing protection.
Free Lifetime Warranty Coverage
- Inlay problems: Free tightening, stone re-inlay and repair for loose stones caused by original craftsmanship (excluding artificial collision).
- Quality defects: Free repair, polishing and part replacement for factory defects such as loose clasps and chain cracking.
- Professional maintenance: Lifetime free cleaning, oxidation removal, polishing and shaping to restore luster.
Exclusions (Charged Service)
- Natural wear and tear: daily oxidation, minor scratches, normal plating fading.
- Artificial damage: collision, extrusion deformation, chemical corrosion by perfume, cosmetics and detergent.
- Unauthorized modification and repair by third parties.
- Lost accessories including chains, pendants and stones.
Additional Paid Service
We provide low-cost professional services including stone replacement, re-plating, size adjustment and engraving for aged or artificially damaged jewelry for long-term customers.
3. General Warranty Terms
1. This warranty only applies to orders placed on our official website.
2. All after-sales services require valid order records or official certificates.
3. Return shipping fee is borne by customers for artificial damage; we cover all shipping fees for original quality problems.
