Read about order processing, delivery options, shipping fees, customs duties, tracking & signature rules for our fine gemstone jewelry. Worldwide secure shipping.
1.Last Updated: [2026‑08‑25]
Thank you for shopping with our fine gemstone & diamond jewelry collection. This policy covers order processing, dispatch, delivery, customs, insurance and loss‑damage procedures.
2.Premium Express Shipping (DHL / FedEx / UPS / TNT)
We cooperate with the world’s four leading international couriers. Estimated transit time: 10‑15 business days. Priority dispatch, professional customs clearance, full tracking records and insured delivery. Highly recommended for high-value jewelry and urgent orders.
3.Order Processing Time
- In‑stock items: Orders will be inspected, packed and dispatched within 1‑3 business days after payment confirmation. Weekends & public holidays are excluded.
- Custom‑made / resizing orders: Production lead time 7‑15 business days, refer to product page details.
- Orders placed on weekends or holidays will be processed on the next working day.
4.Shipping Options & Rates
We ship worldwide. Shipping options are available at checkout:
Standard International Shipping
Transit: 10‑15 business days.Free Shipping
Note: Remote areas require extra transit time. Delays may occur during holiday peak seasons. Above are estimated business days, customs holding time not included.
5.Order Tracking
Once dispatched, you will receive a shipping confirmation email with tracking number. Track your parcel directly on carrier official website. Please check spam folder if you do not receive our email. Contact support with your order number for assistance.
6.Packaging & Shipping Insurance
Every jewelry piece comes with premium gift box and shock‑proof packing. High‑value orders include shipping insurance covering loss & damage during transit.
Insurance is valid only with in‑person signature upon delivery. Please inspect package before signing. Once parcel is signed, we cannot accept damage claims from shipping.
7.Lost, Delayed or Damaged Parcels
- If tracking stalls, please wait 10 business days after estimated delivery date then contact us to file official carrier investigation.
- For confirmed lost parcel: After insurance settlement, you may choose item re‑shipment or order refund.
- Refuse delivery immediately if outer package arrives visibly damaged, then email our support team. Damage claims are invalid after you have signed for parcel.
8.Shipping Territories
We ship to most countries worldwide. Orders to sanctioned or restricted jurisdictions will be cancelled automatically.
9.Important Notice
All delivery times are estimates and not guaranteed. Force‑majeure events may cause unexpected delays. This shipping policy may be updated without prior notice. Please review before placing your order.
